QbDVision

Account Manager

• Develop and implement a territory sales plan aligned to company growth ambitions
• Maintain a consistent pipeline of prospects through networking, referrals, and industry research
• Partner with Pre-Sales Product Specialists to provide tailored software demonstrations for CMC-related workflows
• Collaborate with Marketing to originate opportunities and create thought leadership that supports pipeline and territory growth
• Develop persuasive RFP and RFI responses highlighting business value and solution differentiation
• Collaborate with Product Specialists to design solution architectures aligned with scientific workflows
• Grow business and presence at named pharmaceutical and biotech accounts, originating new engagements
• Maintain knowledge of the platform’s features, functionality, and technical architecture
• Develop and maintain expertise in pharmaceutical and biotechnology development and manufacturing workflows and related software solutions
• Stay current on industry trends, emerging technologies, and the competitive pharma/biotech SaaS landscape
• Articulate the platform value proposition in relation to customer scientific and business challenges
• Contribute to technical sales collateral, demo scripts, presentations, FAQs, and technical documentation
• Create reusable solutions, templates, and best practices for common customer use cases
• Provide customer and market feedback to Product and Engineering teams
• Build relationships with client stakeholders across business, digital/IT, data leadership, and pharmaceutical development, tech transfer, and manufacturing
• Serve as the primary client contact and advocate for customer needs
• Develop account plans for upselling and cross-selling licenses, products, and services
• Manage contract renewals and customer value realization
• Partner with Customer Success and Professional Services to address concerns and escalations
• Travel to customer sites as needed for meetings, demonstrations, and technical workshops (30% of time)
• Attend industry conferences and events (20% of time)

Strategic Account Manager