Quanta Previdência

Customer Success Manager

• Assist participants through Quanta’s Relationship Management Center channels by providing information, updating registration details, supporting plan reviews, and addressing their various needs throughout the participant journey
• Receive requests, questions, and complaints, understand participants’ needs, and seek fast and effective solutions
• Communicate clearly, empathetically, and objectively, serving as a link between participants and Quanta’s various departments
• Record and keep information about service interactions and communications up to date in Quanta’s management systems
• Identify and verify participants before providing services or processing transactions, following internal procedures, protecting personal data, and complying with Brazil’s General Data Protection Law (LGPD)
• Encourage service evaluations and contribute to gathering feedback and strengthening the Voice of the Customer (VoC)
• Monitor requests, activities, and deadlines, contributing to well-organized processes and high-quality deliverables
• Support the organization of records and documents, as well as communication with participants and pensioners
• Monitor updates to applicable pension legislation and regulations
• Support assistance programs and participant relationship initiatives

Relationship Management and Customer Success Back Office Specialist