Quiktrak, LLC

Business Analyst

• Turn business, client, and operational needs into clear configuration decisions, testable system requirements, and reliable solutions in Checks and related Quiktrak systems
• Own Validation Menus for assigned onboardings and migrations, including recommendations, decisions, configuration choices, requirements, status, dependencies, owners, and open items
• Classify custom needs across configuration, development, data exchange, workflow, training, process, and other workstreams
• Translate approved decisions into configuration specifications, technical tasks, acceptance criteria, and maintainable system settings
• Configure or coordinate settings, reports, permissions, visibility, integrations, data exchange, and related system functions
• Identify conflicting inputs, downstream effects, risks, and missing decisions before configuration or development begins
• Analyze escalated Tier 2 technical issues using reproducible evidence, affected users or processes, severity, and expected behavior
• Distinguish root causes from symptoms and defects, configuration issues, support needs, data problems, and new functionality
• Coordinate resolution across configuration, development, data correction, vendors, or internal owners
• Own the Business Analyst workstream for onboardings, migrations, requests, and releases
• Provide the Implementation Analyst with approved non-workflow decisions, business context, acceptance criteria, and interface considerations
• Review workflow documentation and configured workflows for alignment with approved business decisions and raise gaps or impacts
• Provide contained secondary workflow support with review when needed
• Review completed configuration and development against approved requirements and coordinate UAT and production verification
• Document differences between expected and actual behavior, retest corrections, and recommend release, correction, deferral, or escalation
• Use operational evidence, issue patterns, system data, SQL, Excel, Power BI, and other sources to identify improvements and create reusable standards, product recommendations, or process improvements
• Explain system capabilities, limitations, configuration choices, risks, and technical issues to technical and non-technical stakeholders
• Participate in client discovery and recommendation meetings, prepare technical analysis and recommendations, and document decisions and follow-up
• Coordinate client-facing technical discussions with Client Services and Project Management
• Provide source information, demonstrations, and subject-matter review to Learning and Development

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Business Analyst