Raiz Educação

Support Engineer

• Provide N2/N3 support and troubleshoot infrastructure issues;
• Administer networks, Windows/Linux servers, Active Directory, Microsoft 365, and virtualized environments;
• Monitor infrastructure and identify and resolve incidents;
• Perform backup and restoration activities;
• Support information security and access management;
• Install and configure equipment, systems, and infrastructure resources;
• Coordinate with vendors and support IT projects and improvements;
• Document environments, procedures, and solutions;
• Use AI for diagnostics, analysis, automation, and activity optimization.

Mid-Level IT Support Technician