RAM Software Solutions Inc

System Administrator

• Troubleshoot and maintain office servers, networks, and employee equipment, including computers, printers, scanners, telephones, and headsets
• Configure, stage, and ship server- and workstation-related hardware
• Set up new hires with equipment, workstations, software, hardware, wiring, and IT orientation tasks
• Train staff on IT-related equipment and applications
• Participate in system design and planning for corporate and customer IT systems
• Maintain accurate documentation and diagrams of IT systems
• Monitor and report on system performance and key metrics
• Provide technical support and troubleshoot user problems
• Analyze system performance and recommend improvements
• Design and maintain infrastructure systems and business application servers
• Perform hardware and software installations and operating-system patching
• Improve internal support procedures
• Plan and recommend distributed and enterprise hardware-systems management software and architecture
• Perform systems administration, including configuration management, OS installations, security updates, and urgent patching
• Support and optimize AI-powered solutions, automation platforms, Microsoft Copilot, and Azure AI services
• Support and maintain healthcare imaging environments, including PACS, RIS, DICOM, HL7 integrations, imaging workstations, and related infrastructure
• Administer infrastructure maintenance and upgrades for internal software and hardware resources
• Implement, support, administer, and manage Windows 10/11, Windows Server 2019/2022/2025, CentOS, and Ubuntu
• Manage user issues and update tickets for accurate record keeping
• Prepare hardware for customer-facing demos
• Monitor remote-system performance and perform performance tuning
• Perform other related duties as required

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Network and System Administrator