Readymode

Billing Specialist

• Own the end-to-end billing cycle, including invoice runs, exception handling, and ad-hoc invoicing
• Lead and develop two Billing Specialists as the function transitions into Finance
• Ensure billing accuracy from contract to invoice, including customer setup, change orders, upgrades, downgrades, and cancellations
• Own credit memo and billing adjustment processes and develop an approval framework
• Build and maintain billing process documentation and SOPs
• Establish recurring billing data integrity reviews to identify revenue leakage
• Manage chargeback disputes with payment processing and merchant account vendors
• Reconcile paid invoices to payment processor receipts and bank statements
• Build a systematic collections function and own dunning and failed payment recovery
• Perform monthly AR-to-cash reconciliation
• Own cash application, AR aging, DSO reporting, and bad debt provision analysis
• Own revenue and deferred revenue subledgers and prepare journal entries for Controller review
• Perform monthly revenue subledger-to-general-ledger and deferred-revenue-to-billing-system reconciliations
• Transition monthly revenue calculations from Excel into Maxio Core
• Apply revenue recognition policy under ASPE and IFRS, with US GAAP readiness
• Support the annual KPMG audit for revenue, deferred revenue, and AR
• Own US sales tax and telecom surcharge determination, billing, and remittance
• Reconcile customer-billed surcharges against remitted amounts
• Partner on Avalara for Communications implementation and own configuration thereafter
• Monitor nexus and manage new state registrations
• Serve as business owner of Maxio Advanced Billing and Maxio Core
• Contribute to integrations and data mapping between Maxio, the general ledger, Avalara, and downstream reporting
• Partner with Support, Implementation, and Customer Success on billing-adjacent workflows

Revenue & Billing Manager