Real Chemistry

Operations

• Own the full lifecycle of client-facing SaaS products hosted on AWS, from infrastructure design and deployment through operation, optimization, and support
• Architect, implement, and maintain scalable, resilient AWS environments across compute, storage, networking, databases, and backups
• Maintain separation across development, staging, and production environments
• Lead high-availability and disaster-recovery design, including backup, failover, and recovery procedures
• Manage infrastructure-as-code, CI/CD pipelines, and controlled environment promotion
• Own observability through metrics, logging, tracing, and alerting
• Improve platform performance and cost efficiency through FinOps
• Maintain and mature the platform security posture and audit readiness
• Own SOC 2 compliance, partnering with Information Security and external auditors
• Enforce least-privilege IAM, encryption, secrets management, and tamper-evident audit logging
• Coordinate penetration testing, vulnerability management, and remediation
• Support secure integration and operation of AI/ML and LLM-enabled product features
• Partner with engineering and data teams to productionize AI capabilities with data classification, DLP, and human-in-the-loop controls
• Establish SLAs, incident response playbooks, on-call coverage, and production runbooks
• Serve as senior escalation point for platform incidents and communicate with clients
• Own change management, release governance, and post-incident reviews
• Lead and mentor the external IT/platform engineering team
• Partner with Information Security, Product, and client-facing teams
• Communicate platform health, risk, and roadmap to technical teams and executive stakeholders
• Manage AWS and supporting-service vendor relationships

Director, Technical Products – Operations