Demonstrates expertise in providing 1st- and 2nd-level technical support for Windows environments, including user account management in Microsoft 365 and Active Directory. Proficient in troubleshooting hardware and software issues while maintaining strong communication skills in both German and English.

Highest-signal resume keywords

1st-Level Support2nd-Level SupportWindows Workstation SupportActive Directory ManagementMicrosoft 365 Administration

Tech Stack

Tools & technologies

DNSTCP/IP

About the role

Key responsibilities & impact

Analyse and resolve technical requests through 1st- and 2nd-level support by phone, remotely, and via a ticketing system
Structured escalation of more complex issues to 3rd-level support
Install, configure, and support Windows workstations, applications, PCs, printers, and peripheral devices
Manage user accounts, permissions, and access rights in Microsoft 365 and Active Directory
Support the administration of existing Microsoft environments
Work with DNS, DHCP, Group Policy Objects (GPOs), and print servers, and support troubleshooting activities
Support the setup, configuration, and maintenance of 3CX phone systems
Provide remote and occasional on-site support for customers
Document technical solutions
Contribute to internal IT projects and take ownership of project tasks as experience grows

Requirements

What you’ll need

Completed IT training or comparable practical experience
Experience in 1st- and 2nd-level support and in supporting Windows workstations
Good knowledge of Windows, Active Directory, and Microsoft 365
Experience troubleshooting hardware and software issues
Basic understanding of TCP/IP, DNS, and Windows Server services
Independent and structured approach to work
Strong service orientation and communication skills
Good German and English language skills
Knowledge of 3CX is a plus, but not required

Benefits

Comp & perks

Permanent employment contract
1-month probationary period
38 hours per week
25 days of annual leave
Hybrid working with 3 days per week on site
Excellent public transport connections
Overtime allowance for any additional hours worked
Professional development opportunities toward systems administration and IT projects
Collaborative environment with experienced IT specialists, short communication channels, and mutual support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingWindows InstallationUser Account ManagementTCP/IPDNSGroup Policy Objects3CX Phone SystemsRemote SupportDocumentation

Soft Skills

Service OrientationCommunication SkillsIndependent WorkStructured Approach

Tools & Technologies

Microsoft 365Active DirectoryWindows Server3CX

Certifications & Qualifications

IT Training

Industry Keywords

Technical RequestsEscalationPrint ServersPeripheral DevicesTicketing System