RedBuilt, LLC

Collections

• Lead the day-to-day performance of the credit and collections team of 3 associates
• Assign work, ensure project coverage, provide coaching, and manage escalations
• Identify and implement process improvements
• Develop, administer, and consistently apply credit and collection policies and procedures
• Evaluate customer and project credit risk; establish and maintain customer credit limits and payment terms in NetSuite
• Set clear credit and payment expectations with customers
• Partner with senior leadership, Sales, Operations, Project Management, and credit analysts
• Resolve customer, project, billing, payment, and risk issues
• Monitor accounts receivable aging, delinquent accounts, collection activity, and disputed balances
• Negotiate payment arrangements and determine appropriate escalation or collection action
• Oversee preliminary notices, lien waivers, deadline tracking, and construction credit documentation
• Review and approve accounts receivable adjustments, check requests, and sales tax exemption certificates
• Prepare and monitor recurring credit and collection reports and metrics
• Oversee daily cash coding, paper-check deposits, positive pay, credit card processing, and authorized banking activities
• Complete month-end accounts receivable closing activities, reconciliations, and management reporting
• Develop and deliver onboarding and ongoing training for credit team members and relevant personnel
• Provide hands-on operational support during vacancies, absences, peak periods, and other operational needs
• Maintain credit and collection forms, procedures, and documentation
• Perform additional assigned duties and projects
• Report to the Chief Financial Officer

Credit and Collections Manager