Refined

Operations

• Administer and configure Jira, Confluence, Google Workspace, Slack, and Iru across the company
• Build automation and integrations for tickets, provisioning, reporting, and other manual workflows
• Provide first-line IT support for hardware, software, and access issues
• Manage the service desk within SLA
• Manage the device fleet through Iru, including enrolment, baseline configuration, and patching
• Evaluate and safely roll out AI tools with security and compliance in mind
• Support SOC2/Vanta activities by providing evidence, maintaining documentation, and keeping controls compliant
• Manage account provisioning and de-provisioning
• Maintain accurate asset inventory
• Track licence usage and costs
• Serve as the first point of contact for IT and tooling questions across the company
• Work with Ops & Finance, Security, People & Admin, and all Refined employees

IT Systems – Operations Specialist