Refresco

Analyst

• Lead, design, implement, and support business solutions across SAP S/4HANA Production Execution, SAP S/4HANA Quality Management, and laboratory information management systems
• Partner with manufacturing, quality, laboratory, and operational teams to understand business needs and translate them into functional requirements
• Facilitate workshops, process reviews, and solution design sessions
• Provide subject matter expertise for production execution, quality management, and laboratory information management processes
• Build relationships with business SMEs, architects, vendors, and implementation partners
• Lead solution design, configuration, testing, and deployment
• Analyze business requirements and develop functional specifications for enhancements, integrations, reports, interfaces, and workflows
• Collaborate with technical teams and vendors on system integrations and extensions
• Lead medium- to large-scale projects and enhancement initiatives
• Develop project plans, timelines, resource estimates, and implementation strategies
• Monitor project progress, risks, issues, and dependencies and drive timely resolution
• Support system upgrades, releases, and digital transformation initiatives
• Provide functional support for production, quality, and laboratory management applications
• Troubleshoot complex business process and system issues
• Manage enhancement requests from intake through prioritization, design, testing, and deployment
• Identify process optimization, automation, and standardization opportunities
• Support root cause analysis and corrective action initiatives
• Collaborate with software vendors and system integration partners
• Review solution proposals, estimates, and technical designs
• Ensure vendor deliverables meet business and technical requirements
• Participate in solution evaluations and technology roadmaps
• Ensure compliance with corporate policies, regulatory requirements, and industry standards
• Support audit readiness, validation activities, and documentation requirements
• Maintain functional documentation, process flows, training materials, and support procedures
• Promote best practices for system design, change management, and quality assurance

PE-QM Functional Analyst

Project Manager

• Lead complex business and technology initiatives supporting Refresco's strategic objectives
• Lead projects through all phases of Refresco's Project Delivery Ways of Working
• Develop and maintain project plans, schedules, resource plans, RAID logs, status reports, governance artifacts, and delivery forecasts
• Manage project scope, risks, issues, dependencies, decisions, and change requests
• Coordinate vendor, consultant, and implementation-partner delivery commitments
• Facilitate governance forums, steering committees, milestone reviews, and stakeholder meetings
• Drive accountability across project teams, sponsors, vendors, and stakeholders
• Partner with IT Business Partners during intake, initiation, and delivery
• Partner with OCM on stakeholder impact assessment, readiness, communications, training, and adoption
• Communicate budget variances, delivery risks, and resource constraints to sponsors and leadership
• Define project success criteria, expected benefits, business outcome measures, and exit criteria
• Establish the framework and ownership for post-implementation value realization
• Deliver committed scope and schedule targets and achieve project objectives and business outcomes

PE-QM Functional Analyst

Senior Project Manager – Technology/IT