Releaf

Nurse Practitioner

• Conduct patient consultations through the Releaf platform while ensuring high standards of care and privacy
• Prescribe medication directly when applicable, within the scope of professional licensing
• Manage and respond to patient inquiries regarding treatment plans and product use
• Use technology to maintain patient records and manage prescriptions
• Collaborate with healthcare professionals to improve service delivery and patient outcomes
• Stay updated on medical cannabis research and applications to provide informed care
• Interact directly with patients through consultations and care using the patient management platform

Mental Health Nurse Practitioner

Customer Success Manager

• Carry out a full content and copy audit across all email and SMS communications
• Redesign and build on-brand emails
• Lead migration to consolidate CRM platforms alongside developers
• Own the patient lifecycle across email and SMS from onboarding through reorder and retention
• Build and manage flows and campaigns in Klaviyo and the SMS platform
• Test, measure, and report on performance and next steps
• Manage deliverability and maintain a clean database
• Grow the Releaf+ subscription and increase patient value over time
• Collaborate with Growth, Patient Support, and Clinical teams
• Ensure communications remain compliant
• Rewrite email and SMS content and copy with support from the Patient Education & Content Lead
• Own Releaf's patient communications strategy end to end

Mental Health Nurse Practitioner

CRM & Lifecycle Lead