Renjoy

Dispatcher

• Steer an AI dispatch agent to schedule work, analyze tasks and routes, and perform data deep-dives
• Route field technicians based on guest complaints, work approval status, availability, and skillset match
• Keep maintenance tasks moving until they are closed and accounted for
• Coordinate maintenance issues affecting same-day housekeeping turnovers
• Respond to guest complaints by dispatching technicians in real time
• Confirm technician attendance the night before, the morning of, and one hour before scheduled work
• Call vendors to schedule work, clarify scope, and follow up on jobs
• Confirm completed work and outstanding items with vendors
• Close every task the same day with materials, labor, costs, and summaries logged according to SOP
• Submit vendor invoices during the same week the work occurs
• Verify that departments are paid for completed work and owners are not overcharged
• Hold technicians accountable for routes and tasks
• Adapt dispatch priorities as conditions change
• Identify recurring operational problems and improve the dispatch system and AI agent

Maintenance Dispatcher