RENK Group

Support Engineer

• Support Sales Engineers throughout the complete sales process by preparing quotations, coordinating technical information, and ensuring timely follow-up
• Serve as the primary customer contact for quotations, orders, delivery status, and after-sales support
• Analyse customer requests, define required scope, and prepare value-based commercial proposals
• Determine required scope for spare parts and field service activities and coordinate with engineering and service departments
• Request and evaluate supplier quotations, prepare purchase orders, and monitor supplier performance and deliveries
• Coordinate orders from confirmation through purchasing, logistics, delivery, invoicing, and project closure
• Keep customers informed about order progress, delivery schedules, shipping documentation, and project status
• Provide first-line technical support for products, spare parts, and service activities, escalating complex issues when required
• Coordinate customer claims and warranty cases with suppliers and internal stakeholders
• Maintain customer records, order backlog, sales planning tools, and commercial forecasts
• Contribute to improving commercial processes, customer satisfaction, and operational efficiency
• Report directly to the Managing Director of RENK Benelux and collaborate with the global RENK Marine sales and service organization

Sales Support Engineer