Customer Service Representative
Revelations Counseling & Consulting
Posted: 10/21/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service Representative
Revelations Counseling & ConsultingCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service, particularly in handling inquiries for TRICARE beneficiaries and providers. Capable of utilizing CRM systems and maintaining productivity metrics while working independently in a remote environment.
Highest-signal resume keywords
Customer Service ExperienceTRICARE Customer Service ExperienceContact Center ExperienceExcellent Verbal And Writing SkillsTechnology Literacy
About the role
Key responsibilities & impact- Answer health care inquiries and provide resolutions to TRICARE beneficiaries and providers over the phone, chat, email, or other written correspondence
- Answer customer inquiries by taking ownership of issues and using available tools to resolve issues on the initial contact
- Meet department productivity and performance metrics, including consistent and regular attendance
- Adhere to the published schedule and prioritize workload to answer incoming calls
- Document customer interactions and cases in a customer relationship management (CRM) system
- Participate in continuous training and become fully proficient in resolving all customer inquiries
- Maintain regular and consistent attendance
Requirements
What you’ll need- High School diploma or GED
- U.S. Citizenship
- Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
- At least two years of professional work experience in a customer service environment
- Excellent verbal and writing skills
- Technology literate and experienced in navigating multiple screens or web browsers at one time
- Proven ability to work independently in a remote work environment
- TRICARE customer service experience (Preferred)
- Contact center experience to include call center chat messaging (Preferred)
- Military connectedness (Preferred)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship Management (CRM)Issue ResolutionDocumentation SkillsPerformance Metrics AdherenceRemote Work Proficiency
Soft Skills
Ownership Of IssuesCommunication SkillsProblem-Solving Skills
Tools & Technologies
Web BrowsersMultiple Screens Navigation
Certifications & Qualifications
High School Diploma Or GEDU.S. Citizenship
Industry Keywords
TRICAREDepartment Of Defense (DoD)Military ConnectednessCall CenterChat Messaging