Rezolut

Processor

• Retrieve and process paper and electronic medical and billing record requests from medical facilities, physicians, patients, attorneys, and other entities
• Respond to general release-of-patient-information requests while maintaining PHI confidentiality and security
• Work with administration and staff to obtain records supporting patient care and secure payment
• Perform clerical duties including answering phones, scanning, copying, printing, and mailing
• Investigate and respond promptly to inquiries received by email, phone, Teams, or other means
• Accurately document and action accounts
• Draft communications to patients, patient representatives, payors, and outside entities
• Report patient concerns, trends, and missing information to the management team
• Behave professionally, pursue excellence and teamwork, use time appropriately, and perform duties conscientiously and cooperatively

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Medical Records Processor