Account Manager

• Proactively identify and engage current and potential clients through email, trade shows, and social media
• Understand clients’ business and IT strategies and communicate them to the RFA design team for solution-based roadmaps
• Develop client-specific strategies aligned with clients’ needs and RFA’s product set
• Liaise with business units to secure resources and complete tasks on time and on budget
• Provide client feedback for marketing initiatives
• Plan and lead presentations demonstrating RFA’s value-added solutions and positive ROI
• Collaborate across departments to promote outstanding client service
• Negotiate contractual terms, pricing, payment terms, and deliverables
• Maintain the client database and competitor profiles, including daily sales opportunity updates
• Meet deadlines and work extra hours when needed
• Handle escalation requests as the point of contact
• Attend network and client events during and after business hours

Client Relationship Manager