Product Designer

• Lead the IT User Experience (IT UX) strategy, defining metrics, indicators (SLIs, XLAs), and continuous improvement initiatives
• Manage the Digital Workplace, including Level 1 and Level 2 Service Desk, remote support, Field Services, and the Service Catalog
• Coordinate device lifecycle management, ensuring standardization, performance, security, and predictable costs
• Establish governance for collaboration and productivity platforms (Microsoft 365 and Google Workspace), promoting adoption and automation
• Serve as the liaison between users, business areas, and other IT coordination teams, ensuring alignment, communication, and a strong focus on user experience
• Coordinate the employee digital experience and personal computing environment, ensuring efficient, secure, and productivity-oriented IT services

IT Coordinator – User Experience and Personal Computing

General

• Identify and propose business opportunities by assessing the market and building strategic relationships to grow the solutions portfolio
• Participate in strategic meetings with partner institutions and explore opportunities for cooperation
• Listen to, question, and validate requirements to ensure a clear understanding of needs
• Engage stakeholders and ensure alignment and commitment during business development activities
• Report potential clients, strategic initiatives, and opportunities to expand partnerships to the manager
• Participate in business development events with prospective clients
• Support the manager in guiding and mentoring the team
• Gather client needs with internal teams, specialists, and external partners to propose customized solutions
• Contribute to the design of services and products and prepare formalization documents
• Identify and report constraints, risks, and limitations
• Engage institutions and stakeholders in discussions about goals, solutions, and services
• Organize strategic information for the development of new projects
• Validate work plans, commercial proposals, executive schedules, and formalization documents
• Participate in proofs of concept and pilots, collecting data and reporting results
• Follow up on project formalization, organize documents, monitor deadlines, and ensure compliance
• Support communication with clients and partners regarding administrative procedures and deadlines
• Assist with cost management, advances, and budget releases
• Define strategic guidelines and align projects/programs with organizational objectives and client needs
• Plan, monitor, and coordinate projects, ensuring objectives, deadlines, costs, scope, and quality
• Perform integrated management, including risks, procurement, stakeholders, and communications
• Monitor opportunities to expand partnerships and projects
• Participate in alignment meetings, agree on goals, track progress, and guide the team
• Demonstrate project benefits and impact on strategic results
• Facilitate technology development and customization
• Define and monitor KPIs
• Ensure solution documentation and knowledge transfer
• Ensure application of the Good Practices Guide (GBP)
• Prepare impact and progress reports
• Propose continuous improvements, scenarios, and strategic adjustments
• Connect project results to long-term organizational goals
• Participate in proposing national and international suppliers and technologies, including startups
• Monitor technological trends and innovations applicable to the public sector and RNP
• Monitor and disseminate market trends and opportunities for innovative solutions
• Keep up to date with technologies and methodologies and apply them to projects
• Propose innovative initiatives and support innovation plans and policies in the public sector
• Disseminate information about innovation and promote awareness
• Evaluate the costs, benefits, risks, and performance of implemented technologies
• Promote coordination and collaboration among internal departments and institutions
• Facilitate institutional dialogue and the development of long-term partnerships
• Participate in strategic meetings and events to strengthen the institution’s image
• Assess synergies and collaboration opportunities
• Disseminate relevant information, ensuring alignment and transparency

IT Coordinator – User Experience and Personal Computing

Solutions Coordinator