Road Scholar

Director

• Define and drive the vision and long-term direction for Travel Services
• Establish and communicate a clear service and operating model across inbound, outbound, and support teams
• Ensure the function evolves to meet changing participant and organizational needs
• Lead strategic and systemic improvement efforts across the function
• Champion changes that enhance service quality and efficiency for employees and participants
• Deliver measurable operational and experience improvements
• Serve as the primary cross-department leader for Travel Services
• Partner across teams to influence outcomes and drive alignment
• Ensure clarity in roles, responsibilities, and handoffs across functions including Air Operations, Program teams, PX, and PS
• Connect Travel Services work to broader organizational goals and initiatives
• Establish operational goals, KPIs, and best practices
• Define performance standards across service, quality, and efficiency
• Ensure a performance management framework enables leaders to monitor results and adjust operations in real time
• Lead and develop senior leaders, including the Senior Operations Manager, Senior Training Manager, and Director, Travel Services
• Design an organizational structure supporting clarity, scalability, and effective spans of control
• Coach leaders to balance strategic thinking with execution
• Set direction for Training to build capability and reinforce service, quality, and efficiency standards
• Set direction for Operations to ensure workforce planning, performance monitoring, and actionable insight
• Align Training and Operations for consistent, data-driven execution
• Deliver measurable improvements in participant experience, operational efficiency, and team effectiveness
• Position Travel Services as a strategic contributor to Road Scholar’s broader success

Explore Senior Director, Travel Services at Road Scholar. Review requirements and application details.