RoadSync

Customer Success Manager

• Own and grow relationships across an assigned portfolio of customer accounts
• Run proactive outreach focused on engagement, retention, adoption, and growth
• Spot declining usage and other churn signals early and build a plan to address them
• Find expansion and cross-sell opportunities tied to customer needs
• Show customers how products improve their payment and operational workflows
• Lead regular check-ins and business reviews
• Ask for referrals
• Handle escalations through resolution
• Maintain accurate CRM notes, follow-ups, and opportunity tracking
• Partner with Implementation, Sales, Support, Product, and Operations
• Meet individual and team targets

Account Executive

• Generate new customers and increase RoadSync usage within the assigned customer base
• Meet or exceed daily, weekly, and monthly sales objectives, including activity metrics and goals
• Source deals through consistent, high-volume phone outreach to prospective candidates
• Develop strong relationships with internal and external parties
• Drive growth in a fast-paced environment
• Travel to clients, trade shows, and other events as needed