ROI Communication

Project Manager

• Support client engagement success and internal initiatives through end-to-end project management across multiple concurrent projects
• Develop project plans and timelines, coordinate resources and meetings, manage schedules and hours, track deliverables, and partner with client and internal stakeholders
• Identify project risks, issues, dependencies, and potential roadblocks and proactively develop solutions
• Establish clear roles, responsibilities, milestones, and expectations throughout the project lifecycle
• Facilitate project meetings and document and communicate decisions, action items, and next steps
• Monitor project progress and communicate changes, risks, or decisions affecting scope, timing, budget, or delivery
• Coordinate multiple concurrent projects while maintaining attention to detail, quality, and deadlines
• Support internal initiatives by coordinating cross-functional teams, timelines, milestones, and deliverables
• Maintain accurate project documentation and information in project management and business systems
• Support project forecasting, resource planning, and professional services operational activities
• Conduct project closeouts and identify lessons learned and opportunities to improve future delivery
• Contribute to project management processes, tools, and best practices
• Build rapport, trust, and respect with clients and colleagues; deliver results and provide an excellent client experience

ROI Project Manager – Professional Services