Rugs Inc

Inside Sales

• Support and assist the Sales Representative/Director in increasing sales volume and expanding customer and market penetration for new business within an assigned Annie Selke wholesale territory
• Respond to customer service inquiries and resolve complaints
• Partner with territory representatives to identify sales opportunities and deliver high-quality customer support
• Use company systems to provide updates and manage orders daily
• Provide proactive support and service regarding catalog receipt, shipment status, MRL and NR communications, new-product introductions, and marketing or merchandising suggestions
• Collaborate with territory representatives to increase sales and achieve territory goals
• Analyze sales across brokers, accounts, product lines, and sales programs to identify trends and maximize sales
• Support regional trade shows, customer demonstrations, and educational tours
• Conduct outbound calls for seasonal upselling, new-product introductions, and promotional opportunities
• Manage customer complaints involving incorrect items, damaged shipments, and shipping costs
• Centralize reseller product and service inquiries
• Perform other assigned duties and follow company safety policies and procedures

Inside Sales Representative