Saint Luke's Health System

General

• Support charging accuracy among clinical departments
• Correct charges and promote billing accuracy using the PA patient management and case management system
• Respond to requests and serve as a system resource for charging problems, CDM data entry, and payment error prevention
• Serve as a liaison between clinical and PA departments
• Collaborate with Patient Accounts, HIM, UR, Charge Audit, Charge Management, and other charging departments on charge issue resolution and process improvement
• Manage assigned work queues and complete queued accounts promptly
• Share trends with the Manager and/or Charge Management service line analyst to support staff education
• Use system and department reference materials to follow appropriate processes and guidelines
• Assist with charge correction projects
• Attend monthly team meetings and in-person quarterly team meetings
• Manage metro facility mailboxes and respond to charging department questions, issues, and charge corrections
• Perform charge capture for non-infusion charges for OB departments at some metro facilities
• Review patient medical records and validate documentation supporting charges

Charge Audit Specialist