School Health Corporation

Supervisor

• Design, configure, administer, and secure physical and virtual Windows Server environments using VMware, Hyper-V, and Azure
• Manage network infrastructure including switches, routers, SonicWall firewalls, VLANs, VPNs, and wireless
• Administer Microsoft 365, Azure Active Directory/Entra ID, Intune MDM, Exchange Online, and SharePoint
• Own backup and disaster recovery testing, documentation, and integrity reporting
• Plan and execute patching cycles and maintenance windows with minimal business disruption
• Maintain security posture across endpoints, firewall rules, access controls, and incident response
• Supervise, coach, and develop Helpdesk Analysts, including performance feedback and career growth conversations
• Ensure the helpdesk team meets service level objectives and response targets
• Serve as senior escalation point for complex or high-priority incidents
• Keep the IT Operations Manager informed of recurring issues, risk areas, and improvement opportunities
• Build and maintain technical documentation, including runbooks, topologies, SOPs, and training materials
• Identify and recommend technology solutions aligned with business strategy
• Participate in infrastructure and process improvement projects
• Assist with budget planning, vendor renewals, and software licensing

Explore Technology Systems & Support Supervisor at School Health Corporation. Review requirements and application details.