SCOPE Eyecare & Healthcare

Account Manager

• Drive sales growth and market penetration across a defined healthcare locality
• Focus on NHS payer stakeholders and healthcare professionals
• Lead all aspects of the sales cycle
• Take ownership of commercial activities and stakeholder relationships across primary and secondary NHS care providers
• Execute the Infinity sales process end-to-end
• Achieve or exceed sales targets across the Scope Ophthalmics portfolio, including Hylo and branded glaucoma generics
• Develop and maintain understanding of ICBs, LHBs, HBs, local formularies, and ophthalmology patient pathways
• Build relationships with NHS decision-makers, formulary committees, ophthalmologists, optometrists, pharmacists, and primary care stakeholders
• Use business analytics, CRM data, ShowPad, and marketing materials to drive growth
• Prepare and execute business plans aligned with company objectives and local NHS priorities
• Collaborate with L&D, Commercial, Value & Outcomes, Projects Lead, Medical, and Marketing teams
• Represent Scope Ophthalmics at meetings, conferences, and forums
• Monitor competitor activity, NHS policy changes, and market trends
• Report to the Area Sales Manager (ASM)
• Demonstrate Scope’s values and maintain a professional, ethical, customer-focused approach

Regional Account Manager

Customer Support

• Handle customer enquiries by phone, email and online chat, including product information, availability, use instructions, orders, issues and complaints
• Maintain accurate customer care tickets, records and messages, and process customer orders where required
• Maintain product knowledge and provide accurate information to customers, healthcare partners and patients
• Log complaints, support initial investigations and work with internal partners to resolve customer issues
• Route product complaints and suspected adverse events to Quality & Regulatory and Medical contacts
• Field office calls, manage voicemails and transfer or pass messages
• Process and manage sample, literature and internal orders for UK and Ireland Sales Teams
• Coordinate representative stock allocations with colleagues and the warehouse
• Track sample allocation data and prepare regular Excel reports
• Manage Sales Team requests and provide administrative support
• Ensure accurate data entry and record-keeping, identify order issues and escalate as required
• Improve sales support processes and systems with stakeholders
• Support day-to-day office operations, including dispatching samples and customer orders and preparing exhibition materials
• Organise and book travel and meetings for UK and Irish employees
• Book couriers, organise collections and manage post and incoming deliveries
• Order office consumables and support in-house meetings
• Complete monthly company credit card consolidation and routine administration
• Collect, scan, save and forward relevant mail or information to Dublin or Crawley
• Communicate with Operations, Customer Care, Sales Support and other business teams
• Keep the relevant Operations or Customer Care Manager updated on tasks, issues and priorities
• Provide cover across Customer Care and Sales Support during leave, sickness or increased demand
• Participate in company training and maintain an agreed personal development plan

Regional Account Manager

Customer Care & Sales Support Assistant