SearchLabs

Business Analyst

• Develop a thorough understanding of the ERP platform, its modules and supported end-to-end business processes
• Work across multiple ERP modules, with particular emphasis on Order to Cash, including order management, pricing, inventory availability, fulfilment, manufacturing shipping and invoicing
• Clarify requirements, validate ERP functionality, investigate issues and support approved changes and enhancements with business stakeholders
• Review, validate and maintain business requirements, process workflows, functional documentation and change requests
• Conduct gap analysis between business requirements and ERP functionality
• Respond to functional questions and requests relating to ERP processes, reporting and business scenarios
• Own the functional defect management process, documenting, tracking, prioritizing and following issues through resolution
• Investigate reported issues, reproduce defects and document expected versus actual system behaviour
• Collaborate with technical support teams and implementation consultants to coordinate issue resolution
• Participate in testing cycles, perform functional testing and retesting, and validate ERP functionality
• Develop and maintain test scenarios, test cases, test results and supporting documentation
• Coordinate and support User Acceptance Testing (UAT)
• Support ERP enhancements, change requests and continuous process improvements
• Review and validate system enhancements, approval workflows, operational processes, reports and business documents
• Support changes to ERP-generated forms and documents such as quotations and invoices
• Create and maintain business requirements, functional documentation, test scenarios and process workflows
• Maintain structured requirements and testing materials in Excel
• Develop and update end-user training documentation, procedures and instructional video materials
• Support end-user training, business readiness, ERP go-live and post-go-live stabilization activities

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Business Analyst – Order to Cash