SEBRAE RS

Analyst

• Prospect for new customers remotely and provide online support to micro and small businesses
• Assist business owners and prospective business owners by phone, videoconference, chat, email, WhatsApp, and other digital channels
• Identify needs, provide guidance, answer questions, and direct customers to solutions that support business development and competitiveness
• Conduct advisory services, consulting engagements, business diagnostics, introductory-level presentations, and technical discussions in virtual environments and online events
• Route customer service requests and solution needs internally as appropriate
• Prospect for customers and promote Sebrae courses, workshops, lectures, seminars, business consulting services, business missions, and development programs
• Prepare, monitor, and analyze management reports and performance indicators
• Perform activities in accordance with processes, policies, internal procedures, and quality standards
• Record, update, and track customer information and interaction histories in the customer relationship management system
• Produce content and insights through research, data collection, and trend monitoring
• Support prospecting and customer service strategies and carry out initiatives related to the customer portfolio

Explore Relationship Analyst I – Temporary at SEBRAE RS. Review requirements and application details.