Relationship Analyst I – Temporary
SEBRAE RS
Posted: 10/19/2026
Senior Revenue Cycle Planning and Controls Analyst
Rede D'Or
Posted: 10/19/2026
Generalist SAP Analyst – Mid-Level
Logithink
Posted: 10/19/2026
Administrative Analyst, Mid-Level, IT Budget Planning – Temporary
Grupo Yamaha Brasil
Posted: 10/19/2026AWSAzureCloudOracleServiceNow
Functional Analyst (Mid-Level)
Vivo (Telefônica Brasil)
Posted: 10/19/2026
Senior Digital Transformation Analyst
Itaú Unibanco
Posted: 10/19/2026
Infrastructure Analyst – Generalist
Trade Technology
Posted: 10/19/2026AWSAzureCloudDNSLinuxTCP/IPVMware
Junior Demand Planning Analyst
Positivo Tecnologia
Posted: 10/19/2026
Senior Functional Analyst
FCamara Consulting & Training
Posted: 10/19/2026ERP
Analyst II – Omnichannel Data Intelligence
Grupo Boticário
Posted: 10/19/2026BigQueryPython
Development and Observability Analyst
Hitss Brasil
Posted: 10/19/2026DockerGrafanaITSMLinuxPrometheusPythonSplunk
Junior Service Desk Analyst
Eletromidia
Posted: 10/19/2026ITSMMacOS
Junior Environmental Analyst
Grupo DPaschoal
Posted: 10/19/2026
Business Information Analyst (Mid-Level)
Ypê
Posted: 10/19/2026SQL
Mid-Level Infrastructure Analyst
Stefanini Brasil
Posted: 10/19/2026Azure
Junior Commercial Analyst
Amcham-Brasil
Posted: 10/19/2026
Junior Creative Analyst
Allcare
Posted: 10/19/2026Cloud
Infrastructure Analyst
NTT
Posted: 10/19/2026
Commercial Efficiency Analyst
ASSAI
Posted: 10/18/2026SQL
Senior Software Quality Analyst
Sensedia
Posted: 10/17/2026AndroidGraphQLJavaJavaScriptJenkinsJMeterJUnitNode.jsNoSQL+3 more
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and business management advisory services, with a strong ability to deliver presentations and support micro and small businesses through various digital channels. Proficient in analyzing management reports and performance indicators while adhering to quality standards and internal procedures.
Highest-signal resume keywords
Customer Relationship ManagementBusiness Management Advisory ServicesPresentation DeliveryMicrosoft Office ProficiencyKnowledge of Legislation for Micro and Small Businesses
About the role
Key responsibilities & impact- Prospect for new customers remotely and provide online support to micro and small businesses
- Assist business owners and prospective business owners by phone, videoconference, chat, email, WhatsApp, and other digital channels
- Identify needs, provide guidance, answer questions, and direct customers to solutions that support business development and competitiveness
- Conduct advisory services, consulting engagements, business diagnostics, introductory-level presentations, and technical discussions in virtual environments and online events
- Route customer service requests and solution needs internally as appropriate
- Prospect for customers and promote Sebrae courses, workshops, lectures, seminars, business consulting services, business missions, and development programs
- Prepare, monitor, and analyze management reports and performance indicators
- Perform activities in accordance with processes, policies, internal procedures, and quality standards
- Record, update, and track customer information and interaction histories in the customer relationship management system
- Produce content and insights through research, data collection, and trend monitoring
- Support prospecting and customer service strategies and carry out initiatives related to the customer portfolio
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Accounting, Marketing, Communications, Management Processes, or other business-related fields
- Experience in customer service, either in person or remotely
- Experience in customer relationship management
- Experience delivering presentations or seminars
- Experience providing business management advisory services
- Experience in business management consulting
- Knowledge of business management
- Knowledge of how to apply business diagnostic or management advisory tools
- Knowledge of how to deliver presentations or seminars
- Knowledge of legislation applicable to micro and small businesses, particularly Individual Microentrepreneurs (MEIs)
- Knowledge of customer database systems
- Knowledge of public speaking techniques
- Proficiency in Microsoft Office
- Skills in value creation, adaptability and continuous learning, ownership and initiative, and building excellent customer relationships
Benefits
Comp & perks- Meal and/or Food Allowance: BRL 1,575.00
- Remote work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business ManagementBusiness DiagnosticsManagement ReportingCustomer Database SystemsAdvisory ServicesConsulting EngagementsContent ProductionData CollectionTrend MonitoringPublic Speaking Techniques
Soft Skills
Value CreationAdaptabilityContinuous LearningOwnership and InitiativeBuilding Customer Relationships
Industry Keywords
MicroentrepreneursBusiness DevelopmentCustomer ServiceDigital ChannelsOnline Support