Customer Service Representative
Security Mutual Life Insurance Company of New York
Posted: 10/21/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service Representative
Security Mutual Life Insurance Company of New YorkCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on processing complex service requests and maintaining accurate records. Proficient in handling inquiries and building relationships in a fast-paced call center environment, with attention to detail and organizational skills.
Highest-signal resume keywords
Customer Service ExperienceInsurance Industry KnowledgeData Entry SkillsFluency In SpanishMicrosoft Word And Excel Proficiency
About the role
Key responsibilities & impact- Answer incoming calls in a fast-paced call center environment
- Build relationships with clients and agents
- Process payments and complex service requests
- Support resolution of incoming calls by answering questions, performing research, and initiating additional processes as necessary
- Process billing requests, including billing account number changes, payment type changes, refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, and mailing Electronic Funds Transfer forms
- Process manual premium payments and other service requests by check or phone via a checking or savings account
- Process loan-by-phone requests
- Handle SML website inquiries
- Handle inquiries forwarded by Corporate Communications from the public website
- Complete insurance verifications and policy summary requests
- Complete follow-up calls to request missing items and funds needed to bring policies up to date
- Keep records of customer interactions and transactions
Requirements
What you’ll need- Minimum of 3 years of experience in Customer Service
- Minimum of 1 year of accounting experience preferred
- Experience in an insurance industry or call center environment
- Fluency in Spanish a plus
- Basic knowledge of Microsoft Word and Excel
- Excellent written and verbal communication skills
- Excellent data entry skills
- Ability to perform work accurately and thoroughly
- Ability to pay close attention to detail
- Ability to prioritize and organize a heavy workload
- Ability to work a flexible schedule with occasional overtime
- Associate’s degree in business or related field
- Visa sponsorship is not available for this position
- Relocation assistance is not available for this position
Benefits
Comp & perks- Opportunity to work primarily remote
- Occasional overtime
- Equal Opportunity Employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment ProcessingBilling Requests ManagementInsurance VerificationsPolicy Summary RequestsLoan ProcessingElectronic Funds Transfer ProcessingComplex Service Requests HandlingData EntryAttention To DetailOrganizational Skills
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationAbility To Prioritize WorkloadAbility To Work FlexiblyRelationship Building
Certifications & Qualifications
Associate’s Degree In Business Or Related Field
Industry Keywords
Call Center EnvironmentCustomer InteractionsService RequestsInsurance PoliciesPayment TypesRefund RequestsPolicy ConservationTaxable Gain CalculationsSML Website InquiriesCorporate Communications