Seprol Computadores e Sistemas

Support Engineer

• Administer Aruba Wired and Wireless access network environments
• Handle and resolve N3-level support tickets
• Perform advanced troubleshooting to identify and resolve complex issues
• Administer Layer 2 and Layer 3 switching environments
• Administer and support WLAN environments and RF technologies
• Configure and provide support for Routing, QoS, and OSPF
• Administer authentication and access control solutions, including AAA and EAP-TLS
• Administer VPNs and their respective access controls
• Manage the environment through Aruba Mobility Conductor
• Administer and provide support for the Aruba ClearPass solution
• Prepare and maintain detailed documentation of the environment and network processes
• Support the identification of improvements and resolution of highly complex incidents

N3 Support Analyst