Sereact

Support Engineer

• Serve as the primary technical support contact for customers operating Sereact robotic systems
• Provide timely remote support and diagnose hardware, software, networking, and system integration issues
• Use SSH, Docker, Python, logs, and diagnostic tools to troubleshoot issues
• Own customer incidents from initial report through resolution
• Provide clear communication, status updates, and executive-ready report-outs
• Participate in an on-call support rotation for critical customer issues
• Collaborate with software, robotics, deployment, and hardware teams to resolve complex issues
• Perform root cause analysis and improve product reliability, support processes, documentation, and knowledge bases
• Develop and improve internal support tools, customer dashboards, debugging utilities, and ticketing workflows
• Support software updates, hardware upgrades, and system maintenance
• Partner with deployment engineers to ensure smooth customer handoffs
• Provide customer feedback that influences future product development
• Proactively monitor deployment health and identify issues before they impact operations
• Support field deployments and help establish best practices for the North American support organization

Explore Senior Support Engineer at Sereact. Review requirements and application details.