Senior Support Engineer
Sereact
Posted: 10/20/2026CloudDockerKubernetesLinuxPythonSQL
Lead Technical Analyst – Real Estate Applications, Yardi
Prologis
Posted: 10/20/2026CloudSQL
Software Support Analyst I
Mark43
Posted: 10/20/2026MacOS
Client Support Technician
Softdocs
Posted: 10/20/2026JavaScriptMS SQL ServerSQL
Customer Support Engineer – On-Site
Azenta Life Sciences
Posted: 10/20/2026Oracle
Desktop Support Technician
L3Harris Technologies
Posted: 10/20/2026Cyber SecurityERPServiceNowTCP/IP
IT Support Technician II
Garney Construction
Posted: 10/20/2026Cyber SecurityDNSTCP/IP
Litigation Support Analyst – Expert Witness
Gainwell Technologies
Posted: 10/20/2026
Application Support Analyst
DNI (Delaware Nation Industries)
Posted: 10/20/2026SQL
Support Technician, Tier 1
Tech-Keys
Posted: 10/20/2026CloudMacOSServiceNow
Support Technician, Tier 1
Tech-Keys
Posted: 10/20/2026CloudMacOSServiceNow
Senior Staff Technical Support Engineer
Kong Inc.
Posted: 10/20/2026AWSAzureDockerGoogle Cloud PlatformKubernetes
Support Engineer
Boulevard
Posted: 10/20/2026JavaScriptPythonSQL
Database Support Engineer
CelerData
Posted: 10/20/2026AWSAzureCloudGoogle Cloud PlatformKafkaSQLTableau
Field Specialist I, Advanced Product Technical Support
Ricoh UK
Posted: 10/20/2026
IT Field Support Technician II
Logix Federal Credit Union
Posted: 10/19/2026ServiceNow
Applications Support Analyst II – AAT
Austal USA
Posted: 10/19/2026ERP
Senior Loan Support Analyst – Reserve Administration
PNC
Posted: 10/19/2026Customer Support Engineer – On-Site
Azenta Life Sciences
Posted: 10/19/2026Customer Support Engineer
Azenta Life Sciences
Posted: 10/19/2026Oracle
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting complex hardware and software systems, particularly in robotics and automation, while providing exceptional customer support and communication. Proficient in using diagnostic tools and programming languages such as Python and Docker to enhance product reliability and support processes.
Highest-signal resume keywords
Python TroubleshootingLinux System SupportDocker ExperienceCustomer Incident ManagementRoot Cause Analysis
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the primary technical support contact for customers operating Sereact robotic systems
- Provide timely remote support and diagnose hardware, software, networking, and system integration issues
- Use SSH, Docker, Python, logs, and diagnostic tools to troubleshoot issues
- Own customer incidents from initial report through resolution
- Provide clear communication, status updates, and executive-ready report-outs
- Participate in an on-call support rotation for critical customer issues
- Collaborate with software, robotics, deployment, and hardware teams to resolve complex issues
- Perform root cause analysis and improve product reliability, support processes, documentation, and knowledge bases
- Develop and improve internal support tools, customer dashboards, debugging utilities, and ticketing workflows
- Support software updates, hardware upgrades, and system maintenance
- Partner with deployment engineers to ensure smooth customer handoffs
- Provide customer feedback that influences future product development
- Proactively monitor deployment health and identify issues before they impact operations
- Support field deployments and help establish best practices for the North American support organization
Requirements
What you’ll need- Bachelor's degree in Computer Science, Engineering, Robotics, or related field (or equivalent practical experience)
- 5+ years supporting complex hardware/software systems in customer-facing environments
- Experience with robotics, automation, or industrial equipment
- Experience troubleshooting Linux-based systems using SSH, Docker, and command-line tools
- Willingness to travel internationally for training and periodically throughout North America (approximately 10%)
- Strong Python and Linux troubleshooting skills
- Experience with Docker, SQL, networking fundamentals, and API-based systems
- Excellent analytical problem-solving and root cause analysis
- Exceptional written and verbal communication with strong customer focus
- Highly organized with an ownership mentality and ability to manage multiple priorities
- Comfortable working independently in a fast-paced startup environment
- Background check may be required
- Participation in an on-call support rotation, including occasional evening and weekend coverage
- Experience with AI, robotics, ROS, or autonomous systems is nice to have
- Experience with Kubernetes, cloud infrastructure, or DevOps tooling is nice to have
- Experience in warehouse automation, logistics, or industrial manufacturing is nice to have
Benefits
Comp & perks- Medical, dental, and vision insurance for you and your dependents
- 401(k) with 100% company match
- 20 days paid time off
- Paid sick leave
- Parental leave
- Wellness or gym stipend
- Learning and development support
- Equity/Bonus
- Remote work arrangement
- Initial onboarding travel to Germany and Europe
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRoot Cause AnalysisSystem IntegrationSQLNetworking FundamentalsAPI-Based SystemsRoboticsAutomationCloud InfrastructureKubernetes
Soft Skills
Analytical Problem-SolvingExceptional CommunicationHighly OrganizedOwnership MentalityCustomer Focus
Tools & Technologies
SSHDockerDiagnostic ToolsTicketing WorkflowsCustomer Dashboards
Industry Keywords
RoboticsIndustrial EquipmentWarehouse AutomationLogisticsIndustrial Manufacturing