Shyfter.co

Account Executive

• Own the full sales cycle, from finding opportunities to closing deals
• Build a pipeline through cold calling, targeted outreach, referrals and field prospecting
• Identify hospitality and retail businesses with 20 to 100 employees and reach buying decision-makers
• Visit businesses, start conversations and secure face-to-face meetings
• Run discovery calls and product demonstrations on-site and online
• Understand prospects’ operational challenges and connect Shyfter’s value to their business
• Follow up consistently, handle objections and create momentum toward decisions
• Prepare proposals, negotiate terms and close new customers
• Organise territory and weekly activity to maintain a healthy pipeline
• Keep accurate CRM records and provide realistic sales forecasts
• Hand over signed customers to Customer Success with clear expectations and context
• Drive self-generated pipeline, new customers, recurring revenue and quota attainment
• Participate in a sales role-play in French and Dutch and discuss territory-building approach

Account Executive – New Business, Field Sales, French, Dutch

Customer Success Manager

• Support customers through chat and phone
• Lead customer onboarding, configure Shyfter and train customer teams
• Investigate issues, identify bugs, reproduce issues and document clear steps for the development team
• Follow issues through to resolution, keep customers informed and coordinate with technical colleagues
• Identify recurring customer pain points and contribute to product improvements
• Guide customers over time by following adoption, explaining relevant features and improving workflows
• Contribute to help articles, support practices and onboarding materials
• Improve onboarding speed, resolution effectiveness, product adoption and customer trust

Account Executive – New Business, Field Sales, French, Dutch

Customer Success Manager, French, Dutch