Customer Service Representative, Member Care
Sidecar Health
Posted: 10/21/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service Representative, Member Care
Sidecar HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy and effective communication, while maintaining attention to detail and adaptability in a fast-paced environment. Proficient in managing member inquiries and resolving issues while contributing to process improvements.
Highest-signal resume keywords
Customer Service ExperienceDetail-Oriented Problem-SolvingPeople-First Communication SkillsBilingual English And SpanishHealthcare Or Insurance Experience
About the role
Key responsibilities & impact- Handle inbound calls and chats from members about Benefit Amount, plan benefits, and obtaining money back through lower-cost care
- Resolve member issues and complaints with empathy, accuracy, and a positive attitude
- Build rapport by listening carefully and meeting members where they are
- Follow established policies and standard operating procedures
- Maintain detailed, accurate records
- Support process improvements as the member base and product evolve
- Take on expanded responsibilities across claims or member escalations as the role develops
- Contribute feedback and ideas to shape team operations
Requirements
What you’ll need- High school diploma or equivalent required; bachelor's degree preferred
- Strong customer service background
- People-first communication skills, including clear written and phone communication
- Detail-oriented problem-solving skills
- Ability to adapt and remain resilient in a fast-moving environment
- Availability for one of the specified shifts
- Attendance required for the full 4-week training period, 9:30 AM–6:00 PM ET
- Reliable, stable high-speed internet connection
- Private, quiet, distraction-free workspace suitable for confidential member calls
- Ability to give full, uninterrupted attention to member calls and chats during scheduled shifts and training
- Bilingual English and Spanish preferred
- Healthcare, insurance, or claims processing experience preferred
- Familiarity with ticketing or chat support tools preferred
Benefits
Comp & perks- Annual bonus opportunity
- Equity package
- Medical coverage from day one, with 100% of the premium paid by Sidecar for you and your dependents
- Choice of an HSA-eligible plan or a $0 deductible plan
- Dental and vision with 100% of your premium covered, and 80% covered for your dependents
- 401(k) retirement plan
- Paid time off
- Company holidays
- Paid parental leave
- $50 a month toward internet
- $50 a month toward phone
- Paid training for 4 weeks
- Opportunity to make an impact at a rapidly growing, mission-driven company transforming healthcare in the U.S.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyAdaptabilityActive ListeningPositive Attitude
Tools & Technologies
Ticketing ToolsChat Support Tools
Industry Keywords
Claims ProcessingHealthcareInsuranceStandard Operating ProceduresProcess Improvements