Demonstrates expertise in Product Ownership and Agile project delivery, with a strong focus on backlog management, user story development, and cross-functional collaboration. Proficient in utilizing tools like Jira and Confluence to enhance product delivery and customer experience.

Highest-signal resume keywords

Product OwnershipAgile Project DeliveryBacklog ManagementUser Story DevelopmentCross-Functional Collaboration

Tech Stack

Tools & technologies

CloudGoogle Cloud PlatformSDLC

About the role

Key responsibilities & impact

Collaborate with business and technical stakeholders to define and refine product roadmaps, release timelines, feature scope, and functional requirements
Maintain, prioritize, and groom the enterprise Chat Platform product backlog
Translate business priorities into actionable features, user stories, and technical requirements
Support backlog planning and ensure development teams have clearly defined and prioritized work
Partner with Team Managers, Scrum Masters, and engineering teams to establish sprint goals and plan iterations
Break down chat, IVR, and conversational AI initiatives into user stories and development tasks
Participate in Agile and Scrum ceremonies
Monitor sprint progress, coordinate dependencies, and support timely delivery of product enhancements
Communicate requirements clearly to cross-functional teams
Support solution discussions and informed technical decision-making
Identify blockers, dependencies, and delivery risks and work with teams to resolve them
Support development and optimization of enterprise chat platforms, IVR systems, and Intelligent Virtual Assistant capabilities
Collaborate with technical teams to evaluate multi-channel customer engagement solutions and validate functional designs
Support platform enhancements involving cloud technologies
Build relationships with business stakeholders, engineering leadership, Scrum Masters, and development teams
Communicate product priorities, feature requirements, timelines, dependencies, and delivery updates
Facilitate collaboration between business and technical teams
Contribute to product decisions improving customer experience, operational efficiency, and platform capabilities

Requirements

What you’ll need

U.S. citizens only
Bachelor's degree in Information Technology, Business Administration, Computer Science, or a closely related discipline
Minimum of 2+ years of experience in Product Ownership, Business Analysis, or Agile project delivery within an IT or software development environment
Experience writing user stories and translating business requirements into actionable development tasks
Experience managing software product backlogs using Jira, digital.ai Agility, or equivalent platforms
Experience participating in Agile/Scrum ceremonies and collaborating with cross-functional development teams
Understanding of software development processes and product delivery practices
Proficiency with Jira, digital.ai Agility, Confluence, or equivalent Agile project tracking and collaboration tools
Understanding of backlog prioritization, user story development, sprint planning, and Agile delivery practices
Foundational understanding of conversational AI, chatbots, IVR/voice systems, and digital customer experience platforms
Familiarity with basic system integrations and software development lifecycle (SDLC) processes
General awareness of cloud technologies; GCP preferred
Ability to collaborate with engineering teams and understand technical requirements
Strong written and verbal communication skills
Effective stakeholder management and cross-functional collaboration abilities
Strong organizational, analytical, and problem-solving skills
Ability to manage competing priorities and adapt to changing business needs
Attention to detail and a proactive approach to identifying and resolving delivery issues
Willingness to complete the Glider assessment test

Benefits

Comp & perks

Access contract opportunities with leading organizations in the healthcare and technology sectors
Contribute to enterprise chat, conversational AI, and digital customer experience initiatives
Collaborate with product, business, and engineering professionals
Gain valuable experience in Agile product delivery and cloud-enabled customer engagement platforms
Receive support from Sigma, Inc. throughout the recruitment and placement process
Equal opportunity employer committed to diversity and an inclusive environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

User Story WritingBacklog PrioritizationSprint PlanningAgile Delivery PracticesConversational AI UnderstandingIVR Systems KnowledgeSoftware Development Lifecycle (SDLC)Cloud Technologies AwarenessAnalytical SkillsProblem-Solving Skills

Soft Skills

Strong Communication SkillsStakeholder ManagementOrganizational SkillsAdaptabilityAttention to Detail

Tools & Technologies

JiraDigital.ai AgilityConfluenceAgile Project Tracking ToolsCloud Platforms

Industry Keywords

Product RoadmapFeature ScopeFunctional RequirementsCustomer Engagement SolutionsDigital Customer Experience