Simpluris, Inc.

Project Manager

• Support Project Managers and/or Program Managers in the Client Services department, specifically in Settlement or Notice Administration
• Partner with Contact Center, Claims Processing, Data Services, Disbursements, Print & Mail Services, and Website and Software Development teams to support project execution
• Track and deliver required project deliverables on time while meeting Simpluris quality standards
• Identify project risks and escalate them to the Project/Program Manager with proposed solutions when necessary
• Foster working relationships with operational groups and maintain clear communication regarding project execution and deliverables
• Research client and claimant inquiries and communicate findings to clients, claimants, and operational groups
• Identify and communicate process issues to the Project Manager, project team, and operational groups
• Provide detailed project reporting and perform analysis and quality control of client reports
• Draft project-related documents, including timelines, website content, contact center agent scripting, court declarations, claimant notices and letters, and internal procedures
• Perform other duties as assigned

Project Coordinator