Simply.TV

Data Analyst

• Take ownership of streaming data issues from initial investigation through resolution.
• Investigate incorrect catalogs, feeds, data anomalies, failed processes, and other streaming-related issues.
• Identify root causes by analysing data, system behaviour, logs, feeds, and technical workflows.
• Use Python to investigate, validate, manipulate, or troubleshoot data and technical processes.
• Resolve issues independently where possible or escalate them to Development or other technical teams with a clear diagnosis and supporting information.
• Work with structured data, APIs, logs, feeds, internal systems, and other technical sources.
• Use AI tools and effective prompting to support analysis, investigation, troubleshooting, and productivity.
• Communicate technical findings clearly to both technical and non-technical stakeholders.
• Communicate directly with clients regarding streaming-data issues, investigations, and resolutions.
• Collaborate with Development, Operations, and Streaming teams to improve workflows and prevent recurring issues.
• Manage multiple investigations and priorities while meeting deadlines and SLA requirements.
• Document findings, solutions, and recurring problems to improve team knowledge and processes.
• Continuously develop understanding of Simply.TV’s streaming products, data architecture, and technical workflows.
• Reports to the Head of Streaming.
• Full-time contractor; 40 hours per week.

Streaming Data Analyst

Technical Account Manager

• Own client relationships and act as the main commercial and technical point of contact
• Understand client goals and provide guidance on optimizing the use of Simply.TV’s data solutions
• Identify opportunities for account growth, including upsell, cross-sell, and renewals, and work with Sales to execute
• Monitor account health, usage metrics, and potential risks, taking proactive actions
• Coordinate with Product and Engineering to resolve issues and deliver solutions while maintaining client communication
• Document client interactions, account plans, and open items to ensure transparency
• Stay up-to-date on product updates, features, and industry trends
• Translate technical requirements into product improvements and collaborate with Product, Implementation, and Sales teams
• Support client onboarding, product integrations, adoption, and day-to-day operations