Sinoboom North America

Representative

• Manage and coordinate all field service activities for assigned customers and territory
• Diagnose and resolve mechanical, hydraulic, and electrical issues using technical documentation and diagnostic tools
• Conduct customer site visits and provide remote technical support as required
• Monitor, document, and resolve equipment downtime cases in a timely and effective manner
• Deliver technical training to customers and internal teams on product operation, maintenance, and troubleshooting
• Maintain accurate service records, maintenance logs, and training documentation
• Identify opportunities to support service sales, including parts, repairs, and training services
• Collaborate with Sales and Operations teams to support equipment delivery and customer onboarding
• Ensure compliance with company travel policies and cost-control expectations
• Maintain and promote SINOBOOM’s brand reputation through high-quality service delivery
• Travel up to 70% within the assigned territory

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Field Service Representative