Skillable

IT Support

• Keep Skillable’s internal technology running so employees can work productively
• Own hands-on engineering for identity, devices, and everyday internal applications
• Lead complex technical issues and investigations through resolution
• Serve as an escalation point for the IT Service Desk
• Build and support tools and automation that make internal IT faster and easier to use
• Plan, coordinate, and monitor changes to IT systems, processes, and infrastructure
• Identify automation and operational-efficiency opportunities while assessing and mitigating risks
• Partner with IT teams, business units, and stakeholders throughout the change process
• Support and maintain hardware, servers, operating systems, networking, telecommunications, and databases
• Analyze and recommend IT tools, technologies, and infrastructure improvements
• Manage and monitor firewalls, antivirus, endpoint protection, and intrusion prevention systems
• Participate in projects improving reliability, security, efficiency, and scalability
• Manage Microsoft 365, Entra ID, and Intune, including accounts, licenses, groups, permissions, authentication, and access policies
• Deploy, configure, secure, and maintain Windows and Mac devices through Intune and Iru
• Provide employee technical support and resolve escalated issues, including root-cause analysis
• Administer SaaS applications, SSO, provisioning, deprovisioning, and integrations
• Build, deploy, and operate AI tools and agentic workflows for routine IT automation
• Establish AI governance practices, including guardrails, logging, access controls, usage monitoring, and cost management
• Evaluate and implement AI capabilities across IT workflows and processes
• Partner with People and Security teams on onboarding, role changes, access updates, and offboarding
• Create technical documentation, knowledge articles, and runbooks
• Monitor internal systems and infrastructure health, performance, availability, and stability
• Manage Skillable’s Azure environment using Infrastructure as Code
• Integrate systems using SAML, OIDC, APIs, and identity and automation technologies
• Support company values through positive stakeholder interactions
• Participate in strategic initiatives and cross-functional projects as required

IT Engineer

Technical Product Manager

• Define and deliver Skillable’s data products, analytics capabilities, and data infrastructure
• Own areas of the data ecosystem and drive technical planning, requirements definition, accessibility, reliability, actionability, and scalability
• Partner with engineering, data, infrastructure, architects, DevOps, and business stakeholders to translate data strategy into secure, extensible technical features
• Own planning and delivery of platform capabilities such as self-service reporting, internal business intelligence, data dictionaries, customer data access, and insights generation
• Translate product strategy into technical requirements and system designs for engineering execution
• Serve as Product Owner within Agile delivery teams
• Maintain a groomed backlog and write technical features and user stories with acceptance criteria
• Build and execute product vision, strategy, and plans to expand Skillable’s total addressable market
• Define metrics for feature adoption and engagement
• Drive continuous improvement in platform tooling, automation, and external-system integrations
• Lead technical planning sessions, architecture trade-off discussions, and risk evaluations
• Act as subject matter expert for assigned domains and contribute to documentation, technical specifications, and knowledge sharing
• Partner with product marketing and enablement
• Participate in incident reviews and identify root causes and resolution paths with SRE and engineering
• Represent platform needs in engineering forums, sprint demos, and internal release reviews
• Support customer escalations, engagements, and outbound activities as a domain subject matter expert
• Identify opportunities to leverage AI for data products, workflows, automation, and user experiences
• Incorporate AI and emerging technologies into product strategy and roadmap planning
• Use AI tools for product discovery, requirements development, data analysis, documentation, and other product-management workflows
• Contribute to interviewing and selecting new team members
• Support company values through positive interactions with internal and external stakeholders
• Participate in strategic business initiatives and special cross-functional projects

IT Engineer

Senior Technical Product Manager, Data