Slang AI

Implementation Specialist

• Welcome customers and create a strong first impression after the sale
• Deliver fast, thoughtful onboarding and get customers live within days, typically within their first two weeks
• Guide customers through setup, configuration, integrations, and early usage
• Provide hands-on support and practical consultation
• Stay engaged after launch to drive usage, adoption, and best practices
• Maintain proactive, warm, and clear communication throughout onboarding and the early lifecycle
• Collaborate with Sales, Product, Support, and Customer Success to resolve issues and ensure a smooth experience
• Remove friction, maintain momentum, and help customers realize value quickly

Enterprise Implementation Specialist

Solutions Engineer

• Support strategic enterprise pilots end to end, from scoping the technical approach to delivering working solutions
• Build custom reports, dashboards, and integrations for enterprise customers
• Demonstrate Slang AI’s capabilities beyond standard product configuration
• Contribute directly to new product development
• Help graduate validated work to engineering or product teams for scalable implementation
• Own and maintain internal tools and AI automations
• Reduce manual work across the company through internal tooling
• Create reusable code, documentation, and playbooks
• Collaborate with enterprise sales, product managers, engineers, revenue leadership, customers, and executive stakeholders
• Participate in customer meetings, team offsites, and company gatherings through occasional travel

Product Solutions Engineer

Customer Support

• Serve as the first line of contact for restaurant operators by phone and written channels
• Triage phones-down emergencies, reservation-platform API issues, feature requests, and guest-experience concerns
• Resolve issues using known workarounds or clear explanations when possible
• Communicate professionally about expected product limitations
• Document real bugs clearly for Product Engineering and keep customers informed during fixes
• Route and translate product issues raised by Sales, CX, Ops, Finance, and other teams into actionable engineering work
• Identify recurring issue patterns and ensure they become engineering tickets
• Manage complex customer scenarios involving multiple internal parties
• Resolve routine cancellations, phones-down troubleshooting, login issues, and AI behavior questions independently
• Prioritize urgent issues according to service-level and performance expectations
• Produce clear bug escalations that Engineering can act on without back-and-forth
• Identify documentation gaps and help close them
• Provide warm, clear customer communication, especially under pressure

Enterprise Implementation Specialist

Product Solutions Engineer

Product Support Specialist II