Smarkets

Operations

• Provide customer support via email, live chat and social media
• Verify customer documents for KYC
• Troubleshoot customer queries and provide fast, accurate solutions
• Resolve technical and transactional issues, including deposits, withdrawals and login problems
• Process payments
• Review customer documentation
• Collaborate with the customer operations team and wider company
• Identify and resolve issues impacting customers in a timely manner
• Ensure the site is live and accessible
• Adhere to internal policies and external regulations
• Deliver an exemplary customer support and user experience

Explore Junior Customer Operations Executive at Smarkets. Review requirements and application details.