Demonstrates expertise in customer support, particularly in resolving technical and transactional issues while ensuring compliance with internal policies and external regulations. Proficient in KYC verification and delivering an exemplary user experience across various communication channels.

Highest-signal resume keywords

Customer SupportKYC VerificationTechnical TroubleshootingCommunication SkillsProblem-Solving

About the role

Key responsibilities & impact

Provide customer support via email, live chat and social media
Verify customer documents for KYC
Troubleshoot customer queries and provide fast, accurate solutions
Resolve technical and transactional issues, including deposits, withdrawals and login problems
Process payments
Review customer documentation
Collaborate with the customer operations team and wider company
Identify and resolve issues impacting customers in a timely manner
Ensure the site is live and accessible
Adhere to internal policies and external regulations
Deliver an exemplary customer support and user experience

Requirements

What you’ll need

Excellent written and verbal communication skills
English level C2 is essential
Strong computer literacy skills
Outstanding attention to detail, problem-solving and time-management skills
Ability to handle high-pressure situations and manage multiple queries simultaneously
Eligible to work in Malta
Able to work a flexible schedule, including evenings, weekends and public holidays
6 months+ experience in iGaming or customer operations/support (nice to have)
Additional languages, especially Swedish (nice to have)
Knowledge of sports betting and betting exchanges (nice to have)
Passion for sports (nice to have)
No visa sponsorship is available for this role

Benefits

Comp & perks

Stock options vesting over 4 years
Pension scheme with 6% employer matching when the employee chooses the same contribution
Private health insurance
€1000 yearly education budget for courses, conferences, books or training
Flexible working
Ability to work from anywhere in the world for up to 20 days per year
Competitive salary package
Dynamic and collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment ProcessingDocument ReviewIGaming ExperienceSports Betting Knowledge

Soft Skills

Attention to DetailTime ManagementAbility to Handle High-Pressure Situations

Tools & Technologies

Live ChatEmail SupportSocial Media Support

Industry Keywords

Customer OperationsCustomer ExperienceMulti-Query ManagementFlexible ScheduleEnglish Level C2