Solvista Health

Community Manager

• Serve as Solvista Health's primary community liaison and ambassador
• Develop and maintain collaborative relationships with community partners, healthcare providers, schools, advocacy organizations, and other stakeholders
• Lead community outreach, education, and engagement activities to increase awareness of behavioral health services
• Represent Solvista Health at community meetings, coalitions, public forums, and outreach events
• Support Community Needs Assessment priorities and initiatives designed to improve access to care
• Lead the development, coordination, and facilitation of the Member Advisory Council
• Recruit and support council members and facilitate meetings to gather feedback
• Communicate Member Advisory Council recommendations to leadership and incorporate them into quality improvement and strategic planning
• Communicate organizational improvements made in response to member and stakeholder feedback
• Lead client advocacy efforts and champion person-centered care
• Support collection, review, and reporting of client concerns, complaints, and grievances
• Identify trends in client experience data and collaborate with leadership to improve access, engagement, and service quality
• Partner with the CQI Lead to analyze community feedback, satisfaction surveys, and advocacy activities
• Promote awareness of client rights, grievance processes, available services, and community resources
• Ensure client and community voice is incorporated into organizational planning and service improvement
• Provide leadership, coaching, and supervision to Community Liaison/Health Navigators
• Oversee outreach, engagement, and navigation activities
• Support staff in developing community partnerships and resolving barriers to care
• Collaborate with organizational leaders to identify service gaps and opportunities for improvement
• Participate in leadership meetings, community meetings, and grant-related activities
• Perform other duties as assigned

Community Liaison Director