Soundtrap

Customer Success Manager

• Develop and deliver professional development programs for district partners nationwide
• Customize professional development sessions to district goals, subjects, and rollout stage
• Build the professional development program, including session catalog, resources, delivery standards, and paid engagements
• Run onboarding for newly licensed schools, including teacher training, LMS setup, rostering, and launch support
• Provide core lifecycle support for accounts
• Co-execute activations, camps, mobile studio deployments, and the SoCal Beat Battle
• Support setup, facilitation, and teardown for on-the-ground events
• Support delivery and documentation of a corporate-funded career readiness initiative
• Manage rosters, attendance, and outcome evidence
• Help account executives adopt the engagement playbook
• Identify growth opportunities and work with territory managers on seat expansion
• Track delivery, usage, and follow-ups, and flag at-risk accounts early
• Conduct virtual training, school-site visits, and hands-on event days

Education Specialist – Customer Success