Sources of Strength

Program Manager

• Coordinate and support training with organizations through phone calls, emails, video conferences, and calendar management
• Update and maintain customer support, contract, and general information systems
• Monitor and improve registration, curriculum order, and administrative workflows
• Send pre-training communications to hosts, attendees, and trainers using Airtable-driven templates and timelines
• Maintain Airtable operational databases and accurately enter data, including shipment tracking information
• Use Google Calendar, Airtable, Fellow, Slack, Zoom, and Google Office Suite
• Serve as point of contact for new program inquiries and conduct exploratory calls and group webinars
• Guide interested partners from initial conversation through quotes and contracts
• Track inquiries and pipeline status and share trends with the Program Operations Supervisor
• Support executed contracts, customer satisfaction, compliance, timelines, and deliverables
• Provide digital curriculum access and analyze data for reports and recommendations
• Develop reporting on contract deliverables and spend-down information
• Manage inventory, reorder points, forecasts, material orders, warehouse coordination, shipping, and order issues
• Vet vendors, negotiate material prices, and manage supplier relationships
• Support newsletters, social media posts, blogs, and other communications
• Participate in special projects, staff meetings, wellness and professional development days, supervisory meetings, and retreats
• Complete expense reports and timesheets
• Participate in suicide prevention coalitions and contribute to an equitable and inclusive environment

Explore Program Operations Coordinator at Sources of Strength. Review requirements and application details.

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Program Operations Coordinator