Southside Bank

Systems Engineer

• Support systems infrastructure by maintaining system configuration, performing system installation, and enforcing system standards
• Administer physical and virtualized systems
• Provide system, application, network, and client operating system security support
• Perform vulnerability remediation, network and system performance optimization, client machine imaging and lifecycle management, system monitoring, high availability, automation, and other client/server tasks
• Maintain documentation for compliance, configuration, inventory, disaster recovery, and security
• Contribute to and lead enterprise technology implementations and projects
• Operate controls timely and drive continuous process improvement
• Document policies, operating standards, and procedures for IT processes
• Secure physical and virtual clients/servers by enforcing policies and monitoring access
• Set up, configure, and support internal and external systems, networks, and operating systems
• Troubleshoot system performance issues and implement technical solutions for infrastructure applications, software, and corporate systems
• Track and resolve issues in a timely manner
• Provide support during business and non-business hours
• Manage the performance of multiple hardware and software platforms
• Provide Level 2 data and telecommunications support to team members and end-users
• Contact vendors for service when problems cannot be resolved internally
• Maintain systems, infrastructure applications, security, network, and client operating system documentation
• Monitor performance, troubleshoot network problems and outages, schedule upgrades, and collaborate on network optimization
• Maintain operational information, system utilization logs, policies, procedures, standards, and department documentation
• Participate in department meetings, projects, and functions
• Follow change management request procedures for production infrastructure changes
• Maintain confidentiality of sensitive Bank information
• Participate in proactive team efforts and special projects
• Comply with audit policies, applicable laws, regulations, safety policies, and the Bank’s Information Security Program
• Perform additional assigned duties

IT Systems Engineer I