Spark

Business Operations

• Own workflow optimization across Spark by mapping work, quantifying time loss, and redesigning processes with AI and automation
• Lead integration, maintenance, and strategic enhancement of Intercom, Airtable, Salesforce, Dialpad, Notion, Calendly, and other business systems
• Maintain Spark’s core systems in alignment with organizational objectives, scalability requirements, and compliance standards
• Collaborate with internal teams to collect, analyze, and synthesize data from diverse sources and provide actionable insights
• Manage complex data integration projects and ensure seamless data flow from external partners and systems
• Serve as the internal expert for tools, system usage, troubleshooting, and process optimization
• Lead creation, editing, and maintenance of documentation for technical and non-technical stakeholders
• Deploy AI where it creates measurable leverage
• Partner with leadership and cross-functional teams to define problems and shape the process and AI investment roadmap

Senior Business Systems Specialist

Product Designer

• Design interaction flows and UI components that help brokers and agency leaders take effective action on key data, such as production trends, contracting gaps, or commission issues
• Translate complex datasets and reporting into clear, intuitive workflows, visualizations, and controls
• Conduct discovery interviews and usability tests; use findings to shape design decisions and validate UX patterns
• Partner with Product, Engineering, and Data to ship features across the full product lifecycle, from prototypes through post-launch iteration
• Incorporate AI tools into the design process, including research synthesis, rapid prototyping, and exploring design directions
• Help evolve how the design and product team works with AI day to day
• Contribute reusable components, interaction patterns, and documentation to Spark's design system
• Apply and refine information architecture and navigation patterns to reduce cognitive load and improve user decision-making
• Help transform healthcare technology for Medicare advisors, brokers, and beneficiaries

Senior Business Systems Specialist

Senior Product Designer