SPARK Schools

Business Analyst

• Build and manage daily, weekly and monthly enrolment dashboards
• Track the full lead-to-enrolment funnel and identify fallout and friction points
• Monitor lead quality, conversion rates, sales productivity, campaign performance, utilisation, enrolment growth and attrition
• Monitor new school ramp-up performance and capacity risk
• Provide insights affecting revenue growth, utilisation and EBITDA performance
• Produce real-time collections and cash flow reporting
• Build debt aging and arrears analysis
• Track collection rate, cash rate, payment behaviour, payment arrangements, promises to pay and recovery campaigns
• Identify high-risk arrears accounts and recovery priorities
• Design and manage customer experience reporting across parent touchpoints
• Analyse customer surveys, feedback and parent sentiment
• Identify customer pain points and provide recommendations to improve parent experience and retention
• Monitor communication effectiveness and customer response trends
• Conduct operational deep dives and identify root causes, bottlenecks and efficiency opportunities
• Analyse large datasets across spreadsheets, Google Sheets and operational systems
• Consolidate fragmented operational data into business insights
• Build executive-ready dashboards, automated reporting solutions and BI visualisations
• Support strategic decision-making using data trends and forecasting
• Build and maintain automated reporting frameworks
• Ensure reporting accuracy, integrity and consistency
• Produce executive commercial performance packs and presentations
• Provide real-time operational visibility to management teams
• Support data governance and reporting standardisation initiatives

Explore Commercial Data and Insights Analyst at SPARK Schools. Review requirements and application details.

Open roles

Commercial Data and Insights Analyst