Spokeo

Business Analyst

• Support and enhance payments and fraud KPIs, performance reporting, and post-launch analysis of new payment features and experiments
• Write and optimize SQL queries to uncover trends, anomalies, and revenue opportunities
• Translate complex data into clear, actionable recommendations for business leaders
• Build and maintain dashboards monitoring fraud trends, payment declines, and overall payment health
• Provide analytical support to improve fraud detection and decision workflows
• Evaluate fraud rule performance, monitor alerts, and recommend data-driven improvements
• Conduct fraud trend analysis and recommend mitigation strategies
• Analyze payment decline drivers and develop decline salvage and optimization opportunities
• Support account updater, retry strategy, and processor performance initiatives
• Identify opportunities to reduce operational costs and losses while improving authorization rates
• Communicate performance insights, root cause analysis, and mitigation strategies across teams
• Serve as the analytics and reporting extension of the Payments & Fraud team
• Report directly to the SVP of Operations

Business Analyst, Payments and Fraud