Stack Exchange

Revenue Operations

• Lead and optimize revenue-generating processes, reporting, and systems
• Oversee Sales Operations, performance analytics, sales forecasting, business requirements, and day-to-day CRM support and administration
• Manage a team of revenue operations analysts and help evolve the Customer Experience Operations function
• Maintain processes for sales and renewals forecasting, pipeline management, and deal review cadences
• Oversee territory management, account assignments, and opportunity tracking
• Support sales opportunity management and quote creation; partner with Marketing on lead flows
• Define and manage quotas aligned with revenue targets and market potential
• Support customer retention and upsell processes
• Monitor customer experience metrics including churn rate, net revenue retention, and customer satisfaction
• Collaborate on handoffs, onboarding, and lifecycle management
• Maintain dashboards and reporting across Sales, Customer Experience, and Demand Generation
• Analyze performance trends and provide actionable recommendations to leadership
• Run weekly business review cadences and report on pipeline, forecast, conversion, bookings, retention, and risks
• Maintain accurate, high-quality data
• Define Salesforce and related-system business requirements
• Ensure accurate information transfer to Zuora, marketing automation, and PowerBI
• Lead, manage, and develop a high-performing Revenue Operations analyst team
• Partner with Sales, Customer Experience, Marketing, Finance, and Product
• Provide operational support and troubleshoot first-tier technical and process questions

Senior Manager, Revenue Operations